{"id":1655,"date":"2025-12-12T15:48:01","date_gmt":"2025-12-12T15:48:01","guid":{"rendered":"http:\/\/www.axsoftware.co.uk\/?page_id=1655"},"modified":"2025-12-16T01:11:13","modified_gmt":"2025-12-16T01:11:13","slug":"d365-hyper-care-support","status":"publish","type":"page","link":"https:\/\/www.axsoftware.co.uk\/index.php\/d365-hyper-care-support\/","title":{"rendered":"D365 Hyper-care Support"},"content":{"rendered":"<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_1' class='avia-section main_color avia-section-default avia-no-border-styling av-section-color-overlay-active avia-bg-style-scroll    container_wrap sidebar_right' style = 'background-color: #263557; background-image: linear-gradient(to right,#30769e,#0bc5de)'  ><div class='av-section-color-overlay-wrap'><div class='av-section-color-overlay' style='opacity: 0.1; background-color: #263557; background-image: url(http:\/\/www.axsoftware.co.uk\/AXS2018\/wp-content\/uploads\/2018\/09\/UniConta.jpg); background-repeat: repeat;'><\/div><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-1655'><div class='entry-content-wrapper clearfix'>\n<div class=\"flex_column av_one_full  av-animated-generic left-to-right  flex_column_div av-zero-column-padding first   \" style='border-radius:0px; '><div style='padding-bottom:10px; color:#ffffff;font-size:40px;' class='av-special-heading av-special-heading-h3 custom-color-heading blockquote modern-quote   av-inherit-size '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >D365 Hyper-care Support<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' style='border-color:#ffffff'><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><\/div><div id='after_section_1' class='main_color av_default_container_wrap container_wrap sidebar_right'   ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-1655'><div class='entry-content-wrapper clearfix'>\n<div class=\"flex_column av_three_fifth  av-animated-generic left-to-right  flex_column_div av-zero-column-padding first   \" style='border-radius:0px; '><section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '  style='font-size:14px; '  itemprop=\"text\" ><p><H3>What is D365 Hyper-care Support<\/H3><\/p>\n<p>As a business goes live with Microsoft Dynamics 365 (D365), the transition from project implementation to day-to-day operations is a critical phase and is known as a period of hyper-care. D365 Hyper-care support should be an essential part of your Dynamics deployment and in this post we discuss some of the reasons why.<\/p>\n<p>Hyper-care refers to an intensive, short-term support model provided immediately after go-live to ensure stability, user confidence, and smooth adoption of the new D365 system. It is essentially a safety net designed to catch issues early, minimize disruption, and build trust in the platform.<\/p>\n<\/div><\/section><\/div>\n<div class=\"flex_column av_one_fourth  flex_column_div av-zero-column-padding   \" style='border-radius:0px; '><div class='avia-image-container  av-styling-     avia-align-center '  itemprop=\"ImageObject\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\"  ><div class='avia-image-container-inner'><div class='avia-image-overlay-wrap'><img class='avia_image ' src='https:\/\/www.axsoftware.co.uk\/wp-content\/uploads\/2025\/12\/hypercare2-300x300.png' alt='' title='Hypercare support for Dynamics 365' height=\"300\"width=\"300\"  itemprop=\"thumbnailUrl\"  \/><\/div><\/div><\/div><\/div>\n<div class=\"flex_column av_three_fifth  av-animated-generic left-to-right  flex_column_div av-zero-column-padding first   \" style='border-radius:0px; '><section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '  style='font-size:14px; '  itemprop=\"text\" ><p><H3>What Hyper-care Involves<\/h3>\n<p>A Microsoft Dynamics focussed consultancy typically delivers D365 hyper-care support through a structured set of activities in the go-live phase of a D365 implementation project. <\/p>\n<p>D365 hyper-care support typically consists of the following elements and support activities.<\/p>\n<\/div><\/section><\/div>\n<div class=\"flex_column av_one_half  av-animated-generic left-to-right  flex_column_div av-zero-column-padding first   \" style='border-radius:0px; '><section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '  style='font-size:14px; '  itemprop=\"text\" ><p><strong>Dedicated Support Team<\/strong>: D365 Consultants, developers, and business side functional experts remain on standby to resolve issues quickly. This often includes a mix of onsite and remote support.<br \/>\n<img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/www.axsoftware.co.uk\/wp-content\/uploads\/2025\/12\/supportteam-300x300.png\" alt=\"\" width=\"300\" height=\"300\" class=\"alignnone size-medium wp-image-1700\" srcset=\"https:\/\/www.axsoftware.co.uk\/wp-content\/uploads\/2025\/12\/supportteam-300x300.png 300w, https:\/\/www.axsoftware.co.uk\/wp-content\/uploads\/2025\/12\/supportteam-80x80.png 80w, https:\/\/www.axsoftware.co.uk\/wp-content\/uploads\/2025\/12\/supportteam-768x768.png 768w, https:\/\/www.axsoftware.co.uk\/wp-content\/uploads\/2025\/12\/supportteam-36x36.png 36w, https:\/\/www.axsoftware.co.uk\/wp-content\/uploads\/2025\/12\/supportteam-180x180.png 180w, https:\/\/www.axsoftware.co.uk\/wp-content\/uploads\/2025\/12\/supportteam-705x705.png 705w, https:\/\/www.axsoftware.co.uk\/wp-content\/uploads\/2025\/12\/supportteam-120x120.png 120w, https:\/\/www.axsoftware.co.uk\/wp-content\/uploads\/2025\/12\/supportteam-450x450.png 450w, https:\/\/www.axsoftware.co.uk\/wp-content\/uploads\/2025\/12\/supportteam.png 1024w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<\/div><\/section><\/div>\n<div class=\"flex_column av_one_half  av-animated-generic left-to-right  flex_column_div av-zero-column-padding    \" style='border-radius:0px; '><section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '  style='font-size:14px; '  itemprop=\"text\" ><p><strong>Monitoring &#038; Resolution:<\/strong> Proactive monitoring of system performance, integrations, and data flows. Any errors in transactions, workflows, or reporting are prioritized and resolved rapidly.<br \/>\nIt might not just be errors but fine tuning, go-live has a tendency to reveal what on paper and during testing worked well but in a real life situation what could have been a great workflow could well identify itself as been a bit of a bottleneck &#8211; there is nothing like real life users with real life transactions to bring this type of issue to light!<br \/>\n<img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/www.axsoftware.co.uk\/wp-content\/uploads\/2025\/12\/processhealthcheck-300x300.png\" alt=\"\" width=\"300\" height=\"300\" class=\"size-medium wp-image-1666\" srcset=\"https:\/\/www.axsoftware.co.uk\/wp-content\/uploads\/2025\/12\/processhealthcheck-300x300.png 300w, https:\/\/www.axsoftware.co.uk\/wp-content\/uploads\/2025\/12\/processhealthcheck-80x80.png 80w, https:\/\/www.axsoftware.co.uk\/wp-content\/uploads\/2025\/12\/processhealthcheck-768x768.png 768w, https:\/\/www.axsoftware.co.uk\/wp-content\/uploads\/2025\/12\/processhealthcheck-36x36.png 36w, https:\/\/www.axsoftware.co.uk\/wp-content\/uploads\/2025\/12\/processhealthcheck-180x180.png 180w, https:\/\/www.axsoftware.co.uk\/wp-content\/uploads\/2025\/12\/processhealthcheck-705x705.png 705w, https:\/\/www.axsoftware.co.uk\/wp-content\/uploads\/2025\/12\/processhealthcheck-120x120.png 120w, https:\/\/www.axsoftware.co.uk\/wp-content\/uploads\/2025\/12\/processhealthcheck-450x450.png 450w, https:\/\/www.axsoftware.co.uk\/wp-content\/uploads\/2025\/12\/processhealthcheck.png 1024w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<\/div><\/section><\/div>\n<div class=\"flex_column av_one_half  av-animated-generic left-to-right  flex_column_div av-zero-column-padding first   \" style='border-radius:0px; '><section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '  style='font-size:14px; '  itemprop=\"text\" ><p><strong>User Assistance &#038; Refresher Training:<\/strong> End-users receive hands-on guidance,<br \/>\nrefresher training, and quick answers to operational questions.<br \/>\nThis helps reduce frustration and accelerates adoption.<br \/>\n<img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/www.axsoftware.co.uk\/wp-content\/uploads\/2025\/12\/training1-300x300.png\" alt=\"\" width=\"300\" height=\"300\" class=\"alignnone size-medium wp-image-1688\" srcset=\"https:\/\/www.axsoftware.co.uk\/wp-content\/uploads\/2025\/12\/training1-300x300.png 300w, https:\/\/www.axsoftware.co.uk\/wp-content\/uploads\/2025\/12\/training1-80x80.png 80w, https:\/\/www.axsoftware.co.uk\/wp-content\/uploads\/2025\/12\/training1-768x768.png 768w, https:\/\/www.axsoftware.co.uk\/wp-content\/uploads\/2025\/12\/training1-36x36.png 36w, https:\/\/www.axsoftware.co.uk\/wp-content\/uploads\/2025\/12\/training1-180x180.png 180w, https:\/\/www.axsoftware.co.uk\/wp-content\/uploads\/2025\/12\/training1-705x705.png 705w, https:\/\/www.axsoftware.co.uk\/wp-content\/uploads\/2025\/12\/training1-120x120.png 120w, https:\/\/www.axsoftware.co.uk\/wp-content\/uploads\/2025\/12\/training1-450x450.png 450w, https:\/\/www.axsoftware.co.uk\/wp-content\/uploads\/2025\/12\/training1.png 1024w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<\/div><\/section><\/div>\n<div class=\"flex_column av_one_half  av-animated-generic left-to-right  flex_column_div av-zero-column-padding    \" style='border-radius:0px; '><section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '  style='font-size:14px; '  itemprop=\"text\" ><p><strong>Knowledge Transfer: <\/strong>Gradually shifting responsibility from consultants to the internal support team, ensuring long-term sustainability.<br \/>\n<img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/www.axsoftware.co.uk\/wp-content\/uploads\/2025\/12\/knowledgetranfer-300x300.png\" alt=\"\" width=\"300\" height=\"300\" class=\"alignnone size-medium wp-image-1703\" srcset=\"https:\/\/www.axsoftware.co.uk\/wp-content\/uploads\/2025\/12\/knowledgetranfer-300x300.png 300w, https:\/\/www.axsoftware.co.uk\/wp-content\/uploads\/2025\/12\/knowledgetranfer-80x80.png 80w, https:\/\/www.axsoftware.co.uk\/wp-content\/uploads\/2025\/12\/knowledgetranfer-768x768.png 768w, https:\/\/www.axsoftware.co.uk\/wp-content\/uploads\/2025\/12\/knowledgetranfer-36x36.png 36w, https:\/\/www.axsoftware.co.uk\/wp-content\/uploads\/2025\/12\/knowledgetranfer-180x180.png 180w, https:\/\/www.axsoftware.co.uk\/wp-content\/uploads\/2025\/12\/knowledgetranfer-705x705.png 705w, https:\/\/www.axsoftware.co.uk\/wp-content\/uploads\/2025\/12\/knowledgetranfer-120x120.png 120w, https:\/\/www.axsoftware.co.uk\/wp-content\/uploads\/2025\/12\/knowledgetranfer-450x450.png 450w, https:\/\/www.axsoftware.co.uk\/wp-content\/uploads\/2025\/12\/knowledgetranfer.png 1024w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<\/div><\/section><\/div>\n<div class=\"flex_column av_one_half  av-animated-generic left-to-right  flex_column_div av-zero-column-padding first   \" style='border-radius:0px; '><section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '  style='font-size:14px; '  itemprop=\"text\" ><p><strong>Change Management Support:<\/strong> Helping the business adapt to new ways of working, including reinforcing best practices and addressing resistance.<\/p>\n<\/div><\/section><\/div>\n<div class=\"flex_column av_one_full  av-animated-generic left-to-right  flex_column_div av-zero-column-padding first   \" style='border-radius:0px; '><section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '  style='font-size:14px; '  itemprop=\"text\" ><h3>Dangers of Skipping D365 Hyper-care Support: <\/h3>\n<p>Hyper-care comes with an associated cost as experienced consultants, developers and other support staff will need to be on hand to support the business during this phase of go-live.  <\/p>\n<p>UAT is a stage that tests the system is fit and ready for action but real life operations will often identify those areas that need further refinement, not everyone within the business will be a subject matter expert and its catering for the masses that often benefit&#8217;s from change post go-live. By not having a phase of hyper-care the following and taking the opposite slant to the reasons mentioned above, the risks can be summarised as below.<\/p>\n<\/div><\/section><\/div><div class=\"flex_column av_one_full  av-animated-generic left-to-right  flex_column_div av-zero-column-padding first   \" style='border-radius:0px; '><section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '  style='font-size:14px; '  itemprop=\"text\" ><p><strong>Unresolved Critical Issues<\/strong><br \/>\nHyper-care provides real-time monitoring and rapid issue resolution. Without it, bugs and system errors may linger, causing downtime and loss of productivity.<\/p>\n<p><strong>Low User Adoption &#038; Resistance<\/strong><br \/>\nUsers often need hands-on support and training immediately after go-live. Without hyper-care, confusion and frustration can lead to poor adoption, resistance to change, and reliance on old systems.<\/p>\n<p><strong>Operational Disruptions<\/strong><br \/>\nHyper-care stabilizes processes during transition. Without it, organizations risk workflow breakdowns, compliance failures, and service delivery interruptions, especially in regulated industries.<\/p>\n<p><strong>Damage to Stakeholder Confidence<\/strong><br \/>\nEarly instability erodes trust. Stakeholders may perceive the implementation as a failure if issues aren\u2019t addressed quickly, jeopardizing future projects.<\/p>\n<p><strong>Escalating Support Costs<\/strong><br \/>\nProblems left unchecked during go-live often become more complex and expensive to fix later, requiring emergency interventions or extended vendor support.<\/p>\n<p><strong>Knowledge Gaps<\/strong><br \/>\nHyper-care ensures knowledge transfer and documentation. Skipping it leaves teams without clear processes, SLAs, or troubleshooting guides, making long-term maintenance harder.<\/p>\n<\/div><\/section><\/div><\/p>\n<div  class='hr hr-default  '><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<div class=\"flex_column av_three_fourth  av-animated-generic left-to-right  flex_column_div av-zero-column-padding first   \" style='border-radius:0px; '><section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '  style='font-size:14px; '  itemprop=\"text\" ><h3>Strategic Takeaway<\/h3>\n<p>Hyper-care is not a luxury\u2014it\u2019s a strategic safeguard. Skipping it risks undermining months (or years) of planning and investment. <\/p>\n<p>For leaders who value operational excellence and compliance, hyper-care ensures that technical integration, user adoption, and brand credibility remain intact during the most vulnerable phase of implementation.<\/p>\n<\/div><\/section><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1655","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.axsoftware.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/1655","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.axsoftware.co.uk\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.axsoftware.co.uk\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.axsoftware.co.uk\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.axsoftware.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=1655"}],"version-history":[{"count":45,"href":"https:\/\/www.axsoftware.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/1655\/revisions"}],"predecessor-version":[{"id":1710,"href":"https:\/\/www.axsoftware.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/1655\/revisions\/1710"}],"wp:attachment":[{"href":"https:\/\/www.axsoftware.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=1655"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}