Consultancy - AX Software

Axsoftware D365 Consultancy

Axsoftware has origins within ERP that extend back to the late 90’s, a time when most consultants originated from the user base and for ourselves that is pretty much true of today as it was back then. This means that our consultants were once ‘real users’ with real life experience of commerce within a business environment.

It’s an important differentiator particularly when you look at some of the larger consultancy firms now deploying Microsoft Dynamics D365. Many consultants simply lack the necessary experience, technically adept and provisioned with all the latest terminology they may well be but experience counts for so much in the complex world of business system implementation.

We can converse at the same level as our customers and we know what really provides them with business benefits having managed businesses ourselves, this all helps make misunderstanding and misinterpretation a lot less likely to happen.

Our background of different ERP technologies, implemented in a diverse range of industries and sectors, brings a level of experience and expertise that can only build up over time, it is a significant factor to consider when selecting an ERP implementation partner,

We know that this is a main differentiator of Axsoftware, you will not have to be that customer who provides consultants with the experience but instead be one that can draw from the knowledge our consultants already have of Microsoft 365 Finance & Operations and this makes for a more efficient project.

Supporting Microsoft Partners
Our consultancy activities are not just restricted to supporting our own clients, other Microsoft Partner companies offering D365 F&O recognise the unique blend of skills and experiences we have and have entrusted Axsoftware with providing services that range from straightforward consultancy to managing entire projects on their behalf.

It is rare to find a Microsoft Dynamics consultancy with unlimited resources and there are some subject areas where experienced consultants are a bit of a rarity, (Dynamics Manufacturing and HR two that spring to mind).

It is therefore not uncommon for consultancies to rely on a blended mix of their own permanent consultants and third party resources that are contracted in to support their implementation, at Axsoftware we have an established, trusted history of providing such services to others within the MS Partner network.

They know that we will support their implementation with no conflict of interest and to the very best of our abilities, offering them a ‘safe hands’ with a wider pool of skilled Dynamics consultants available should they be required.

Supporting End Users
A lot of the resource constraint issues seen in the Dynamics world today are as a direct result of continued sales success, great for Microsoft and the continued advancement of D365 as a product but not always so great for the end user.

Dynamics is being sold to ever larger organisations which can suck up lots of consultancy resource. In times of such high demand there are frequently not enough consultants with the right level of experience to go around and this can effect the quality of your D365 implementation.

If the partner company is not willing to bring in more expensive external personnel, they may end up using the client as a training ground for their consultants, clients as a result can suffer. We often hear end users state that initially the supplier used their A team to kick the project off smoothly before swapping them out for the B team that lacked the same knowledge and experience level.

Spotting the Warning Signs
If your project is suffering from a high consultancy churn rate or you seem to be going to endless fire fighting type meetings, or maybe you get the A team back for short periods, then your project could be under stress.

In such circumstances you need to get control back of your project – it’s your business after all! The effect of such personnel changes can easily increase cost by 50%+ with you having to duplicate discussions, review approaches etc.

Clients are seeing this happen too frequently and are taking matters into their own hands, contracting directly with third parties that can and will provide the right level of experience that suits them and not the resource levels of their implementation partner.

Axsoftware can provide that ‘cherry picked’ resource without the churn – its an important factor that will help contain the costs of your D365 project.