Dynamics D365 Case Studies
We have a long history of delivering ERP solutions, guidance and advice to enterprises small and large, local government, NGO’s and law enforcement that goes back as far as the 1990’s and consequently quite a list of Dynamics D365 Case Studies we can reference, a few of which we have listed below.
As the size and scale of D365 implementations has grown in line with its increasing capabilities and success within the market place, we frequently find ourselves working alongside other MS Partners as well as our own direct customers who more typically derive from the SME sector.
Our expertise in manufacturing, process based industry, finance and human resources is frequently in short supply amongst MS Partners whose core business was typically in the service and finance sectors. This has seen Axsoftware take responsibility for tranches of work within a programme of delivery on behalf of several partners with some of these relationships going back more than a decade. It also provides us with many more D365 case studies to choose from as our involvement in D365 projects has varied according to the requirement asked of us during these collaborations.
A growing tendency has also been for Dynamics 365 users to build their own implementation teams, cherry picking consultants that they feel right for their business. We have a long history of this kind contract work too, building relationships directly with clients or via recruitment agencies, many of whom we have built long standing relationships with.
With so many modes of working, including our own customer base, its not surprising that we can reference literally dozens and dozens of D365 implementations, whether they be full end to end rollouts, project restarts, upgrades, reviews – we think we have covered the lot and below have listed some examples Dynamics D365 case studies of projects below
Swapped.com
Based in Denmark, Swapped.com is a crypto service provider launched in 2021 with the objective of making crypto simple, accessible and affordable for everyone. The business has grown to 1.5m users across 150 countries; Swapped supports 30 crypto currencies and 25 fiat currencies.
Crypto, and Bitcoin in particular, is set to revolutionise the way that we hold and transfer wealth, obviating the need for third party ‘middlemen’ like banks.
Having already had one false start, Swapped needed a partner to help them integrate their in house dealing platform with a standard accounting package. AX Software solution architects’ designed the accounting system set up and the integration between trading and accounting systems, which required a series of bespoke API developments.
Advanced Plastics Manufacturer
AX Software have maintained relationships with other MS Partner companies that have endured for over 15 years and more.
This project, working alongside our associates at IBRL helped them deliver the Manufacturing, Advanced Warehousing and Human Resource modules to their client Victrex, a FTSE 250 company based in Lancashire.
A small team of specialists over an 18 month period followed a staged phase deployment plan delivering functionality in Sprints, starting with core features and building up the levels of complexity until all their requirements were met.
Microsoft themselves recognised the efforts of our Warehousing consultants with an award for excellence after they successfully deployed the newly released Advanced Warehousing module, one of the first and certainly one of the most sophisticated configurations in the world at that time.
Meanwhile in the Human Resources workstream, after delivering core HR functionality, it was identified that in the next phase rather than develop new features that the forward thinking Victrex team wanted, to conduct a review of the vertical solutions available within the MS Partner Channel.
Microsoft’s have always encouraged their partner community to develop vertical solutions that have to adhere to Microsoft development standards and can become features that can be seamlessly activated within D365. It provides D365 users with strength in depth, with plenty of MS Partner companies and functionality options not just limited to a sole development company.
The review led to one of the earliest instances of Fourvision’s enhanced HR module been deployed in the UK, with much of the capability later been acquired by Microsoft and released in subsequent versions of Dynamics.
Police Authority
This was not your typical implementation story but a project where our expertise was called upon to give a very large multi-force police project some ‘authority’ of its own working directly for the combined police authorities Programme Director.
The project was extremely complex with interfaces and multiple integration points, many with public sector specific software that wasn’t quite as ‘dynamic’ as MS Dynamics Talent HR solution.
A main challenge the police were faced with was continual under estimation of the timescale in which the project could be delivered. It was our rather more realistic appraisal of how long these integrations, new developments and processes would actually take, contrary to the guidance their large MS Partner company were giving that set expectations more appropriately.
The project was also been directed to use an agile sprint based approach which at the time was quite novel, however with so many systems in play and a human resources focus, there were too many overlapping elements, a single sprint could not address all the touch points of so many systems. As an example a sprint would close only for a later sprint to require a revisit, its a risk particularly associated with HR where often a more traditional waterfall plan is better suited purely because everything revolves around a personnel record.
Our focussed planning indicated a go live timeline closer to 2 years was more appropriate than the 6 months their partner were indicating and ultimately ours was the more accurate timeline.
Manufacturer & e-commerce
Midland Systems design and distribute a range of specialised road safety equipment throughout the UK and Ireland to distribution partners and a growing number of direct customers via their e-commerce website.
With manufacturing partners in Asia and a range of new products that were being released in the Autumn of 2025 they had a requirement to link their e-commerce website to an ERP solution that could be implemented quickly with a minimum of consultation.
With bulky product, long shipment lead-times and customers placing advanced order for seasonal peaks in demand it was essential that purchase orders were auto-generated with approval workflow processes. Linking their e-commerce website to their Sales Order Processing function and guest user accounts enabled rapid response and next day delivery options to be made available to a rapidly growing number of direct customers accommodating a growing number of low value but frequent orders.
A template configuration that AX Software had developed for the SME sector required a minimal amount of consultative effort and allowed the business to deploy and go live within a 3 month period.
Rental Vehicle Hire
Based in the UK Midlands, Reflex Vehicle Hire supplies commercial vehicles to businesses with flexible rental contracts and a full range of services associated with keeping customers’ fleets on the road; both ICE and EVs are available.
The business was being held back by an old vehicle rental application and AX Software, along with our international partners, implemented an end to end Dynamics 365 F&O system which included a vertical specialist vehicle contract rental package that seamlessly integrated with D365.
The implementation included an application to electronically read and post the large volume of incoming purchase invoices and to post and rebill to end users the fines received on vehicles.